Privacy and Data Policy
Welcome to Spinstopia’s Privacy Policy. This page explains how we collect, use and protect the personal information you give us when you create an account, place wagers or use our site. We take your privacy seriously and aim to be clear about the types of information we process, why we process it and how you can exercise your rights.
Types of data we collect
We collect data that helps us provide and secure your account and services. This includes personal data, technical data and transactional data, as described below.
Personal data
Personal data can include your name, date of birth, email address, postal address, telephone number and identity documents submitted for verification. We also collect account details such as username, password hashes and communication preferences.
Technical data
Technical data covers information about your device and connection - IP address, browser type and version, operating system, device identifiers and location data where permitted. We also log device activity, session times and other usage details needed to operate the service.
Transactional and activity data
Transactional data includes deposits, withdrawals, bets, game history, payment method details and any promotions you use. We also record user activity, such as pages visited, searches and interactions with features to help detect fraud and comply with our obligations.
How we use your information
We use your information to provide, personalise and improve our services, to process payments, to verify identity, and to prevent fraud, money laundering and other abuse. We may use data for customer support, dispute resolution and to comply with our legal and regulatory duties. Where permitted, we may use aggregated or anonymised data for analytics and service development.
Data protection practices
Security measures
We implement security controls to protect data from unauthorised access, loss or misuse. These measures include encryption of sensitive data in transit and at rest, access controls, regular security reviews and incident response processes. No system is completely secure, but we review and update our practices to maintain protection.
Retention
We keep personal data for as long as necessary to provide services, comply with legal obligations and resolve disputes. Retention periods may vary depending on the type of data and applicable law.
Cookies and tracking technologies
We use cookies and similar technologies to operate the site, remember your preferences and provide personalised content. These technologies also help with analytics, performance monitoring and fraud prevention. You can manage cookie preferences via your browser or the site settings, though disabling certain cookies may affect functionality.
User rights
You have rights over your personal data, including the right to access, correct or request deletion of information, and to object to or restrict certain processing where applicable. You may also request a copy of data you provided in a structured, commonly used format. We will respond to valid requests in line with applicable law.
Access, correction and deletion
To access, correct or request deletion of your data, contact our privacy team at [email protected]. We may ask for proof of identity before fulfilling requests to protect your information. Certain data may be retained where required by law or to resolve outstanding issues.
Information sharing and third parties
We may share data with payment processors, fraud prevention services, identity verification providers and other trusted third parties that help deliver our services. We require these partners to protect your data and use it only for permitted purposes. We may also disclose information when required by law or to protect our rights and users.
Privacy policy updates
We may update this policy from time to time. When we make material changes, we will notify you via the site or by email. The latest version will always be available on our website. For any questions about this policy, please contact [email protected]. Thank you for trusting Spinstopia, and where you see alternative branding on-screen you may also see the name Spins Topia used consistently with this policy.