Need Help? Contact Us
Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with verification, deposits and withdrawals, or want to report a technical fault, our advisers will guide you and answer enquiries promptly. For quick assistance use live chat, or contact the relevant department below by email or phone and we’ll reply as soon as possible to keep your account running smoothly or request a scheduled callback for complex enquiries today.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7) |
| General enquiries | [email protected] (email reply within 24 hours on business days) |
| Affiliate enquiries | [email protected] (Mon-Fri response) |
| Complaints | [email protected] (formal complaints) |
| Phone | +44 20 7946 4821 |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or cases requiring documents or explanations. Please send messages to [email protected] with a clear subject line, your full name and up-to-date contact details to avoid delays. Attach any relevant files and include your account ID where applicable so we can respond promptly and resolve your query efficiently.
Contact Form
NameEmailMessageSend messageResponse Time
Our support team aims to reply promptly to all enquiries. Most messages receive a response within one business day. Simple account or payment questions are usually resolved quickly, while more complex matters, such as verification checks or disputed transactions, may take longer depending on their nature. We will keep you updated and provide an estimated timescale if extra time is needed.
Feedback
Have feedback or ideas to improve the site? Please share your suggestions and our team will review them carefully. We use player feedback to prioritise fixes, refine features and improve the overall user experience. Your input helps shape future updates and makes the site better for everyone. Thank you for taking a moment to tell us what you think.